Payment Term Options
- Payment in full enclosed with order. PAYMENT BY PERSONAL CHECK WILL DELAY SHIPMENT OF YOUR ORDER UNTIL CHECK CLEARS OUR BANK. For faster service, we recommend payment by money order, certified check, or credit card.
- C.O.D – 50% minimum deposit required to process order. Indicate whether balance of payment will be forwarded prior to shipment or that we are to ship balance C.O.D Any order not paid in full 2 weeks prior to ship date will be shipped C.O.D with additional C.O.D charges imposed by carrier.Driver will only accept money order, or certified check. Do no refuse a C.o.d package if your payment and our shipment should cross paths. Call our Office for instructions. Duplicate payments will be promptly refunded.
- Purchase Order – Orders from public schools, colleges & recreational departments must be accompanied by a signed purchase order, unless using other payment options, Discounts are not allowed unless full payment is received with order. Terms are “Due upon Receipt” of Goods.
Placing An Order
Order by phone at 1-800-832-6246, 24 hour fax at 215-923-3161 or online at www.baumsdancewear.com with a credit card. Order early and carefully! Costumes are made to order and take 4-12 weeks depending on the time of year and order volume.
Allow ample time for shipment to reach you. All orders must list required date to be processed. We will notify you at once if your date cannot be met. Please try to give us true dates, as valuable time may be lost in trying to re-schedule your order.
- Please use the same name (either studio or personal) for all costume orders or correspondence.
- We cannot add to a previous order. Each order will be processed separately
- Please double check name, number, color and size of costumes ordered as missing information will only delay the processing of your order. Keep a duplicate copy of your order.
ALL costumes orders will be confirmed and assigned an order number. Check this confirmation against your original order and notify us at once if any discrepancy is found.
No returns or exchanges on Extra Large Child or Extra Large Adult costumes. Costumes will be exchanged for size only, if made within 10 days upon receipt. Enclose size instructions with each return. Exchanges are handled as new orders with corresponding delivery time. Enclose $10.00 per costume for exchange fee, plus an additional shipping charge, per order. Any costume that is sized larger than Xlarge Adult is a special order and can not be returned or exchanged.
Costume Cancellations & Returns
$10.00 will be deducted for each costume cancelled. NO EXCEPTIONS. No cancellations made after 2 week from date on acknowledgment.
COSTUMES AND PERFORMANCE APPAREL ARE ALL MADE TO ORDER; ALL SALES ARE FINAL.
- We normally ship all packages U.P.S Ground Service. Also available are UPS 3 day Select, 2nd Day Air and Next Day Air. We also ship U.S.P.S. Priority Mail and Express Mail. See rate chart on order blank for Regular Ground Shipping Rates.
- Expedited (AIR) shipping is also available and will be billed accordingly at our cost, as these rates are now determined by dimensional weight. Over-sized or multiple carton shipments, as well as shipments outside the Continental U.S.A will also be billed at our actual cost. Please call our customer service department for current rate information for expedited (AIR) shipping. Expedited shipping costs may be billed to a credit card or package may be shipped when necessary will be made Freight Collect.
- Truck shipments when necessary will be made Freight Collect.
- Baum’s Inc. will not be held responsible for non-delivery or damages by any transportation company.
- Costumes, Costume accessories, hats, headpieces, tights, undergarments, cut fabrics and trimmings, feather goods, audio, gymnastic, studio and barre equipment, and all made to order items are not returnable. (NO EXCEPTIONS.)
- Returned merchandise must be complete, not worn or soiled and in original package.
- Shoes must be unworn and in original undamaged shoe boxes. Shoe box should not be used as a shipping box for return.
- Returned merchandise in excess of $100.00 requires written authorization from our office, and is subject to a 15% re-stocking fee.
- Returns must be made within 30 days from invoice date.
- Enclose $10.00 shipping charge with all exchanges.
- Any claims or discrepancies must be reported within 5 days upon receipt of goods. After this time period, we are not responsible for missing items. If carton is damaged, please do not destroy; you must file a claim with carrier for lost or damaged merchandise.
Phone hours are Monday-Friday 10:00 A.M. – 5:00 P.M. (Eastern Time). TO place an order call our TOLL-FREE LINE 1-800-832-6246. For Customer Service call 215-923-2244. Our 24 Hour Fax number is 215-923-3161. You may e-mail us at firstname.lastname@example.org.
Returned Check charge
ALL CHECKS RETURNED BY YOUR BANK WILL BE SUBJECT TO A $35.00 RETURN CHECK CHARGE. RETURNED CHECKS MUST BE PLACED WITH A CERTIFIED CHECK, CHASHIERS CHECK, OR MONEY ORDER AND MUST INCLUDE THE ADDITIONAL $35.00 CHARGE.
In case of non-delivery by a specific date, Baum’s Inc. will not be responsible or liable for any damages whatsoever beyond the monies paid by the customer. Baum’s Inc. shall not be responsible or liable for personal injury and/or property damage incurred by or through the use of any equipment or product in this catalog.
All our fabrics are made for theatrical or show purposes and not for normal streetwear. We do NOT guarantee the washing or wear-ability of these fabrics unless otherwise specified.
All merchandise sold by us is not flame retardant or washable unless otherwise specified.